Warranty Information

We want our products to keep you active, not just to get in shape but as a lifestyle. We structure our warranties so that our products keep you moving and get as much use as possible. If you have already purchased a product from us then we have initiated the warranty automatically for you, it is valid from the date of delivery. 

If you do need to get in touch with us we can swiftly resolve any issues on 0345 1666 200 or at solutions@puretecfitness.com.

Please see the guides below to view the warranty durations of our product ranges, we hope our products have and continue to keep you fit.

These warranties apply to all orders prior to 1st October 2016, any orders prior to this date must refer to the product manual for specific warranty details.

Get 5% off your next order with exercise.co.uk when you register your warranty.

Marcy - Multi Gyms


Lifetime Frame

3 Year Parts, Pulleys & Cables

1 Year Upholstery


Marcy - Benches, Racks, Cages & Power Towers

Lifetime framework

3 years on parts, bushings, brackets, pins

1-year upholstery


Marcy - Cardio Machines

2 years framework

2 years all parts



Home Use

Lifetime framework

3 years on parts, bushings, brackets, pins

1-year upholstery

Light Commercial

12 months’ warranty


WEEE Directive

You can now recycle your old electricals with us

If you’re buying a new electrical item, we will recycle your old one [and any other small electricals you have] 1 for free.

Why recycle?

Unwanted electrical equipment is the UKs fastest growing type of waste. Many electrical items can be repaired or recycled, saving natural resources and the environment. If you do not recycle, electrical equipment will end up in landfill where hazardous substances will leak out and cause soil and water contamination – harming wildlife and also human health.

We can help

We are pleased to offer our customers the chance to recycle their old electrical items when purchasing a new item from us.

Please speak to a member of staff for details on how to dispose of your WEEE item in store. 

To remind you that old electrical equipment can be recycled, it is now marked with a crossed‐out wheeled bin symbol. Please do not throw any electrical equipment (including those marked with the crossed out wheeled bin symbol) in your bin.


What is WEEE?

The Waste Electrical or Electronic Equipment (WEEE) Directive requires countries to maximise separate collection and environmentally friendly processing of these items. In the UK, distributors (including retailers) must provide a system which allows all customers buying new electrical equipment the opportunity to recycle their old items free of charge. Those establishing their own take‐back scheme must as a minimum offer all customers buying new electrical equipment free take back of their old electricals on a like‐for‐like basis. Additionally, where store space allocated to electricals is over 400m2 distributors must offer free take back for all small electricals or they must support the national network of WEEE recycling centres established by local authorities.